Full-Time
Salary: $68,993/year
With the Director of Front Office, the Guest Services Manager provides First Choice Service while leading the Front Office and related departments. Acts as the Manager on Duty in the absence of the Director of Front Office. Develops and implements strategies and services which meet the needs of owners, team member and guests. Provides high quality guest service while generating maximum revenue for the department.
Job Responsibilities:
Job Requirements:
Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 808-921-5504 or email Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com to let us know the nature of your request.
Relevant military experience in a comparable capacity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Ideally located in the heart of O'ahu, Hilton Waikiki Beach sits one block from the sea. With Leahi (Diamond Head) as a stunning backdrop, this contemporary Waikiki hotel offers a true Hawaiian paradise. We offer rooms and suites with gorgeous views of the surrounding city and ocean, resort-style amenities, and delicious dining options.
Admire city, mountain, or ocean views from your private lanai and relax with thoughtful amenities designed for your comfort. Spacious rooms and suites feature sleek decor in vibrant island colors and well-appointed bathrooms accented with Crema Marfil marble and natural stone.
Our resort is home to many distinct food and beverage outlets for guests to explore: M.A.C. 24/7, M.A.C. 2-Go, L.B.L.E. Lounge, and Hang-10 Bar and Grill.
In-room dining is also available for guests from 6:00 AM to 9:30 PM. Enjoy service at your fingertips from the M.A.C. 24/7 menu.
From intimate weddings with ocean views to corporate meetings and social gatherings, our hotel is the perfect setting for memorable experiences. Make our resort your canvas with more than 34,000 square feet of event space.
Kick back and relax in a poolside cabana or daybed on our newly renovated recreation deck. Our 10th-floor recreation deck features a large swimming pool, whirlpool spa, bar, 9-hole mini-golf course, foosball table, cornhole boards, and more! We guarantee a fun time for the whole family.